Privacy Policy

Last updated:

At Keychains & Keepsakes, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains the types of data we collect, how we use it, and your rights under UK GDPR.

1. Who We Are

Keychains & Keepsakes
Owned and operated by Dawn Pick
Email: dawn@keychainsandkeepsakes.co.uk

2. Information We Collect

We may collect the following personal information:

Information you provide: your name, email, address, phone number, and order details.
Automatically collected data: IP address, browser type, device information, pages visited, and cookies.

3. How We Use Your Information

We use your data to:

Process and deliver orders
Send order and shipping confirmations
Respond to messages and enquiries
Improve our website and services
Send marketing emails if you subscribe

4. Sharing Your Information

We only share your data with trusted third-party services such as:

Payment providers (e.g., PayPal, Stripe)
Delivery carriers (e.g., Royal Mail)
Website hosting and security partners

We never sell or share your information with third parties for marketing purposes.

5. Payment Security

We do not store or access your full card details. All payments are handled securely via encrypted payment processors that comply with PCI-DSS standards.

6. Your Rights Under UK GDPR

You have the right to:

Request a copy of the data we hold about you
Ask us to correct or update your information
Request deletion of your data
Object to certain types of processing
Withdraw consent for marketing at any time

To exercise these rights, contact us at: dawn@keychainsandkeepsakes.co.uk

7. Cookies

Our website uses cookies to improve your browsing experience, remember basket contents, and analyse website performance. You can adjust your cookie preferences in your browser settings.

8. Marketing Emails

If you subscribe to our newsletter, we may send updates, offers, and news. You can unsubscribe at any time using the link in any email.

9. Keeping Your Data Safe

We use secure hosting, encryption via HTTPS, and protective measures to keep your data safe.

10. How Long We Keep Your Data

- Order information: up to 6 years (legal/accounting purposes)
- Email enquiries: up to 12 months
- Newsletter subscriptions: until you unsubscribe

11. Changes to This Policy

We may occasionally update this Privacy Policy. Any changes will appear on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy, please contact:
Dawn Pick
Email: dawn@keychainsandkeepsakes.co.uk